JAFFARIAN VOLVO WINS 2015 DEALERRATER VOLVO DEALER of the YEAR AWARD
Award Recognizes Top Auto Dealers from U.S. and Canada that Demonstrate Excellent Customer Service as
Expressed by Consumer Reviews Written on DealerRater
Jaffarian Volvo, a full service, award-winning family owned dealership, has been awarded a 2015 DealerRater Dealer of the Year award, which recognizes auto dealerships across the U.S. and Canada that deliver outstanding customer service, based on consumer reviews written on DealerRater.com.
“Consumers have identified the best dealers to do business with, and Jaffarian Volvo has emerged as the leader among Volvo dealers across Massachusetts,” said DealerRater CEO Gary Tucker. “The quality and number of reviews for Jaffarian Volvo speak volumes of the top-notch experiences provided to customers.”
The Dealer of the Year awards are based on reviews by new- and used-car shoppers and those who took their vehicles into dealerships for service. Reviewers evaluated Jaffarian Volvo on its customer service, quality of work, friendliness, pricing and overall experience.
Jaffarian Volvo has demonstrated consistently high PowerScore™ ratings for customer satisfaction, placing it in the top of its class. The PowerScore is determined using a Bayesian algorithm that factors the dealership’s average DealerRater consumer rating and the total number of reviews written about the dealership during the 2014 calendar year.
“We’re honored to receive the Volvo Dealer of the Year again, as it is a direct reflection of the great care we place in delivering absolute excellence in customer service,” said Gary Jaffarian, president and CEO, Jaffarian Volvo. “This is core to Jaffarian’s DNA and the strong family values this company was built upon 75+ years ago, which is to earn our customer’s business by putting them first in every way. We are grateful for this acknowledgement and will continue our focus on earning this award each and every day.”
“Having a strong online reputation matters, making the significance of our Dealer of the Year awards crucial to dealers looking to thrive in today’s business environment,” added Tucker. DealerRater attracts more than 12 million consumers every year who read more than 1.7 million dealer reviews.
DealerRater was founded in 2002 as the first car dealer review website worldwide. DealerRater is the world’s No. 1 online resource for anyone seeking trusted, third-party information on automobile dealerships. DealerRater features nearly 41,000 U.S. and Canadian car dealers, more than 1.7 million consumer reviews and a million-plus cars listed for sale. DealerRater attracts more than 12 million consumers every year to the site to search for car dealerships, read reviews, write their own descriptive reviews and find car deals – all for free.
DealerRater offers qualified car dealers a Certified Dealer Program as a reputation-building management tool to help them grow their online presence and achieve higher SEO rankings across the Web. Its national network of more than 5,400 dealers are members of the award-winning DealerRater Certified Dealer Program. DealerRater is proud to have earned the No. 137 position on the 2012 Inc. 500 list, an exclusive ranking of the fastest-growing private companies in the United States. DealerRater is well poised to continue its global expansion, accelerate product innovation and evaluate strategic acquisition opportunities with a recent equity investment from Great Hill Partners, a Boston-based private equity firm focused on growth companies. DealerRater was also recently awarded a Technology Leadership Award from Dealer Marketing Magazine and another “Top Rated” Reputation Management award in the fifth annual DrivingSales Dealer Satisfaction Awards. For more information, visit www.DealerRater.com or call 800-266-9455.
About Jaffarian Volvo Toyota Scion
Founded in 1938 as a service station in Haverhill, Mass., Jaffarian Volvo Toyota Scion is a fourth-generation, family-run company celebrating 75+ years in business. As a premier dealership serving communities north of Boston and in southern New Hampshire, Jaffarian offers customers the convenience of quality one-stop shopping for a new or pre-owned vehicle, routine or emergency service, accessories and parts, auto spa, and body shop work. What sets Jaffarian apart is its long-standing family tradition of putting customers first, helping them to make well-informed buying decisions and delivering excellence in customer service. Jaffarian consistently earns a 4.9 Dealer Rater customer rating and has received numerous customer-nominated awards, such as Volvo’s MA Dealer of the Year (2012, 2013 and 2015), Toyota Parts & Service Excellence Award (2014) and Top Volvo Service Award for Northeast Region (2014). With a deep commitment to giving back, Jaffarian is a strong supporter of civic and community activities throughout the Merrimack Valley. For more information please visit www.jaffarian.com.